Does the "one touch" work with the "lifter" or do I need to lift the handset before the one-touch works?
When you are using a wireless headset you can answer or disconnect by pressing the headset's answer/disconnect button as long as you use a Remote Lifter with your wireless headset. Below is a demonstration of using the GN1000 with Jabra wireless headsets.
If you are looking to roam around the office with your headset you'll need a remote lifter such as the mechanical GN1000 or any of the electronic (EHS) versions that are compatible with your specific phone model. For additional details on compatibility with the newer EHS remote lifter click here.