Transaction Troubleshooting
Customer is showing approved but is unable to transact. What do I do?
Answer:
There are a few reasons this may happen.
You may need to check to confirm that addresses are matching, contact information is matching, etc… If everything is matching, please provide the customer with Katapult’s Customer Service information if assistance is needed; 833- KATAPULT (528-2785), LiveChat or email help@katapult.com.