Cancellations
What do I do if a customer cancels their order?
Answer:
You will assist in canceling the customer’s order if they want to cancel before it has been delivered. Katapult will cancel the customer’s agreement once Katapult receives confirmation from the merchant that the order has been canceled. If the customer wants to cancel the agreement after the product has been delivered to their home, they will need to contact the merchant within the return window to coordinate a return and/or may contact Katapult Customer Service at 833-KATAPULT (833-528-2785) to coordinate, since it would then be considered a return.