Returns/Exchanges
What happens if a customer wants to return or exchange their products?
Answer:
We have your back. We mirror your return and exchange policies. Customers are able to utilize those policies within the guidelines stated. If your policy window of 30 days (or more where applicable) has passed, customers may contact us and return the product(s) to Katapult, fair wear and tear accepted, releasing them from future payments. Please provide the customer with Katapult’s Customer Service information if assistance is needed; 833- KATAPULT (528-2785), LiveChat or email returns@katapult.com. In the case of a valid return all funds paid by Katapult to you must be returned to Katapult within 72 hours.