Articles

• 36808
• 26

Exchange of confidential information in chat or ticket

• 51008
• 34

SMS Chat. Supporting customers who like to text.

• 31695
• 58

Right-to-left language support

• 31107
• 29

Importing Canned and Knowledge base content from other systems

• 38285
• 40

Mail Profile Setup - Email "From" address setup

• 40041
• 39

Recommended LiveHelpNow chat settings for HIPAA, PCI compliance

• 30355
• 57

Dynamic Department Routing

• 34744
• 28

How to Setup Visitor Automations

• 25828
• 58

Managing Agent View Access

• 30450
• 57

Department Isolation

• 38071
• 28

How to setup live chat queuing for call centers

• 45854
• 60

"Live chat is currently unavailable" message

• 35184
• 57

How to send visitors their chat transcript by email and include a survey

• 49201
• 63

How to export chat transcripts for your records

• 27797
• 68

Email Transcripts

• 41814
• 67

Chat Session Timeout

• 41069
• 58
• 0

How to Setup a Post Chat or Ticket Survey

• 40297
• 28

Chat, Ticket, Call tagging explained