Routing chat to individual operators

There are two ways to route chats to individual operators:

1. Create a separate department for each operator, so there is only one agent in each. Then create widget and copy installation code in Admin Panel→System setup→Website code for each department to be used on your website, or as a link in an email or social medial campaigns(in Admin Panel > Popup windows (legacy) > installation.
2. Edit installation code to specify operator ID found in Admin Panel→System setup →Operators to route the chat to.
   
   
   For embedded widget:
   
   lhnJsSdk.options = {
      operator_id: ID_OF_THE_OPERATOR,
   ...
   ...
   
   
   For classic popup(legacy(:
   
   

   <script type="text/javascript">
       var lhnAccountN = "...";
       var lhnButtonN = ...;
       var lhnOperatorN= ID_OF_THE_OPERATOR;
   </script>

   
   For email or social media link(legacy):
   
   

   https://www.livehelpnow.net/lhn/livechatvisitor.aspx?lhnid=ACCOUNT_ID&zzwindow=WINDOW_ID&d=DEPARTMET_ID&opid=ID_OF_THE_OPERAOR&custom1=&custom2=&custom3=